Care Com
Reviews and Complaints
Temecula, California
App isn’t working
Cant even get your app to work as its stuck on the screening page but theres no way to scroll down or up to get to the next page but yet you charge me the $4.99 already when your app doesnt even work efficiently? Really?
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Verified Reviewer
Need help getting on your site
I used Care.com 8 years ago and tried to use it recently but was denied. I tried calling the number but only got a computer response. I would like to sign up again, or whatever is necessary, to find a new nanny position in Rapid City, SD.
- Getting back on
Preferred solution: Help signing up on care.com again last used sight in 2016-2017
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Verified Reviewer
I need to cancel this care.com pleased
Because I have payed my 14$ to register I never found a case . I need to call this app pleased. Thank you
Guerla Louissaint
Preferred solution: Full refund
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Verified Reviewer
Cancel
That app wasnt work please I need to cancel it I wont next year they will take 14$ again on me.
Guerla
Preferred solution: Cancel this app please
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
My account is waiting for some approval,I’m not able to use.
Hi, I have some appointments for a job, but I'm not able to respond to those people. My account has been frozen.
Parents are writing me messages, but I'm not able to write them back, nor even read the messages. This has been going on for a few days already.
I tried to contact you guys by phone, but there was no answer. You just redirected me back to the Care.com page.
Preferred solution: Be able to use my account
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Verified Reviewer |
Courtland, Virginia
Threat from nanny
We tried to work out an overpayment with care.com but they never called us back. When we wrote a review we were threatened by the nanny
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Verified Reviewer |
Henderson, Texas
Help with account
I tried to join in order to be a provider of care for dogs in terms of grooming, training, and sitting/walking. I am a certified animal behaviorist and groomer.
They started my account incorrectly and made it impossible for me to apply for any position. Then I was UNABLE to contact anyone regarding this matter. They just kept directing me to the online help bulletin, which I had already reviewed and ruled worthless for my issue. I needed a person, and they refused to provide a phone number for the help I needed.
As far as I am concerned this site is a scam for customers AND providers. I do not recommend.
The only thing that could rectify this situation for me is that they not only allow me to contact a human person that works for them and completely refunds my money. But they would also have to post that phone number publicly so that from now on anyone who actually needs help can actually contact a human being for help. I demand that they adjust their ENTIRE business practice so that it will no longer be the *** ponzi scheme it clearly is. Use the money you have SCAMMED people out of and be ETHICAL.
User's recommendation: AVOID AVOID AVOID - You're welcome.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
No way to contact
I made a subscription purchase under an account with an email that was spelled wrong upon creating an account. I'm now unable to locate the account because I need to remove the subscription and payment that came with it so that I can rightfully pay for the subscription that I would like on my new account with the email that is spelled correctly.
If I can get this resolved, that would be great. But they're not answering. Their voicemail said that I called around work hours but they never indicated what their work hours actually are.
I'm just trying to get this resolved so that I can be a paying customer. I can't continue if I'm being wrongfully charged for a service that I'm not getting.
Preferred solution: Full refund
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Verified Reviewer |
Philadelphia, Pennsylvania
Can't access account
I need a live rep can't access my acct My acct was closed for no reason I need it reopened I'm a cargiver looking for work with seniors
User's recommendation: Can't get the help I payed for
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Verified Reviewer
Close my account
Wont let me close my account online and they wont assist you by phone either. I followed the online instructions but they denied to close my account. Customer service call is just a recording that sends you back online
- Poor customer service
Preferred solution: Close my membership
User's recommendation: I won’t recommend anyone
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Verified Reviewer |
Little River, South Carolina
Customer care
Did fine and solved my problem. He was very friendly and caring.
Sent emails to confirm my cancellation. Was very polite.
Brighton, Michigan
I want to speak with a human being.
I want to speak with a human being. Apparently, none are available. A robot will not be able to answer my ??
Knoxville, Tennessee
Account was deleted
I opened my care.com account and it asked for me to do a background check which I did. Then, I logged back in and it took me to my old care.com account from 2020 that doesnt have any of my current jobs.
I deleted my old account and now it wont let me log in to my new one.
I have 3 jobs on there and need to access it. I paid $20 for a background check that now is useless if I cant access my account.
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Verified Reviewer
GOT MY REFUND!!!! TELL THEM YOUR FAMILY MEMBER PASSED AWAY
Care.com has been charging my credit card every month for 10 years. I called customer service at the number that appears on my statement, 737-202-****, 3114 and chose option 1 to speak to the billing department.
I informed them that my father, who required care, had passed away. They immediately gave me a refund for the last two years.
For the older charges, they will send me a check. That's their only exception to their refund policy.
- Dont publish their customer service number
- Few people answering the phone
- Have a closed no refundable policy
Preferred solution: Help other people to get a refund like me
User's recommendation: TELL THEM THAT YOUR FAMILY MEMBER PASSED AWAY
Hopewell Junction, New York
Opening up my account again
I had a charge for a petite larceny years ago. I recently contacted the Department of health . They wrote a letter in my records and with the state that I can work in the health feild.
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