Care Com
Reviews and Complaints
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Verified ReviewerI CANNOT get my PREMIUM ACCOUNT to function
Hello, I am completely frustrated and the fact that I cannot speak with a "person" is mind-blowing!!!
I have been trying since yesterday to get access to my account at jimbuckley1125@***.coma and it keeps telling me that my password is wrong - although I have not changed it. So I click on the do not remember password and it 'SUPPOSEDLY" gives me an email with an access link to change password.
"NOT"!!! An email NEVER appears and this is the 2nd day!!! If this continues I will cancel my premium subscription and find much less frustrating way to find a caretaker.
What a HORRIBLE system you have!! Please advise IMMEDIATLEY!
Jim and Jodi Buckley
Preferred solution: The business to function properly!!!!!
User's recommendation: Not a viable option for your health, never mind the health of your love one!
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMoney taken and cannot log into my account
I signed up for care.com and made a whole profile and paid for my subscription which was pulled from my bank account and then I had to put my social security number in and it was not taking it saying there was an error. Now I cannot access my account it says my email or password is incorrect and when I try to email myself a password recovery it wont email it.
In order for me to get any help I have to login to my account which I cannot do and if I cant log in i cant resolve my social security either. It took my money and now is completely blocking me off of everything and Im very upset.
- No customer support
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: I’ve been trying for days to log into my account with no success. NO One seems to be able to correct the problem. If I live chat they send me to tech support but tech support doesn’t help me login
- In the past i was satisfied
- Website not user friendly at all
Preferred solution: I want to use my care.com account to find a job.
User's recommendation: Make your website much much much more user friendly
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThey won’t resolve a problem
Preferred solution: Cancellation of my account, which I never asked fir
User's recommendation: Not the kind of people you want caring for your loved ones
Can’t contact you about and issue
Preferred solution: Full refund
User's recommendation: Not
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer000000000
- No pros
- Terrible customer service
Preferred solution: My account canceled
User's recommendation: Terrible
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Boston, MassachusettsWhy i cant open a care.com account
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNo Caregivers Available
I have mixed feelings about this service. Last year I was able to find a good caregiver.
However their situation changed and I needed to find another one. I've reached out to over a dozen caregivers listed on their website who advertise as being available for hire. Half of them responded back that they weren't available and the other have never bothered to respond. Why would Care.com list caregivers who aren't available as being available.
This is a huge waste of time for their customers trying to navigate an already difficult situation they are in.
I've gotten no help and have exhausted all the caregivers in my area. I have no idea what I've paid them for.
- If caregivers are available the service works
- If there are no caregivers available money is wasted
User's recommendation: Be aware that no caregivers may be available.
Care cancelled my account
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Austin, ArkansasNeed help with account
I cannot get into my account to cancel, old email address
- No customer service to talk or immediately resolution
Preferred solution: Full refund
User's recommendation: don't sign up
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCharged twice for backround check
- No customer service
Preferred solution: To refund the twice charged
User's recommendation: Don’t use this website
I have issues that need to be taking care of i used your company 6 to 10 years ago and you changed
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCancellation of Service
- Difficult to get any sort of help
Preferred solution: Full refund
Impossible get assistance from this app.
- No assistance when need it
Preferred solution: Talk with costumer service
User's recommendation: I hope you don’t need assistance from this app!
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Same thing happened to me. How do I get a refund????
I have the same thing going on. What can we do as a collective???
This can't keep happening to people. What recourse do we have?? This is so insane to me. I've never experienced anything like this where you keep being told one thing (and have it in writing), just for them to do the opposite, then try to gaslight you.
Some companies make it really hard to reach by phone but not impossible! This is obviously because they know they are a fraudulent company and their phones would be ringing all day long. Does anyone have any ideas???
I reported the charge to Chase but they suck too so I have no idea what's going to happen with that. Has anyone else reported the charges to their credit card company?
I'm experiencing the exact same issue and absolutely cannot get in touch with this company. It's totally ridiculous.
Same happened to me!!
Same thing just happened to me. Says my account doesn't exist. Did you get this resolved?
Nope still not resolved