Care Com
Reviews and Complaints
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Living nightmare
Yes, I want the company to contact me 610-636-**** Don. I just tried a different person.
She said that would work out perfect for her. Sent her a message back. never got back to me. Unbelievable.
I need a full refund.
$62. Dont understand how this place stays in business.
Preferred solution: Full refund
Can’t get anyone on the phone to help me get on the website.
I'm already on care.com when I was trying to find a caregiver a while back but now I would like to put myself on care.com to get a job but the website won't let me do that because it keeps saying that the email address is already in use
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCancellation
I cancelled my membership but didn't receive any confirmation. I then searched and searched for a phone number.
The one listed here is INVALID. I finally found a number which is (855) 781-****. I received an email confirmation after speaking to customer service.
I asked several times why they were so hard to reach and the person ignored me. Very suspicious.
Preferred solution: I got it but it took me forever to find a working phone number but finally did
User's recommendation: Be cautious of enrolling
Unbelievable service, I canceled but they kept charging me one full year, they won’t give my money back,,, they are total ripoffs
They are rip offs dont use care.com, You never can talk to anyone, they wont answer their phone, believe me , dont get ripped off.dont use them, they will cheat you, please dont use them, and dont use them, dont forget to Not use them. Care. Com wont return my money, dont get ripped off, they are bad bad company
User's recommendation: Don’t ever use!
Customer service
I Earlie Gillespie are being changed 18.99 yearly and I want it stopped. The charge is made on my Capitol one charge card
I don't use your service for anything
User's recommendation: Check your credit card statement for unauthorized charges
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCharge
Charged an annual fee to do a basic search when all I wanted was a monthly charge that could be cancelled any time if the service didn't work out, which it hasn't. Message on the customer service phone line says the line is unattended. The site says all charges are non-refundable and only future renewals can be cancelled.
Preferred solution: Full refund
User's recommendation: Do not sign up
App not working
People are sending me messages for work and I cannot respond because of the App. Resolve this immediately or cancel my subscription
Im cancelled for the new season
I would like to cancel my subscription for the month of my subscription to the payment plan services pleased. I will appreciate. Thank you for your help
User's recommendation: Good
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI need help with my application to the app
I need help with my application. Thank you.
I dont know what is happening. I paid the application and I cant get it.
Preferred solution: Helping with my subscription
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHi iam trying to reactivate my account.
Hi my name is Sylvia Gervasutti. I have an account that has been put on hold due to a telephone call HARASSMENT case that has now been closed and dismissed with NOOO charges. So iam now looking to reopen my account..
Queens, New York
Lost my account
I had reference from all the employee I worked with which was lost and cannot access through anything. I'm very disappointed.
I had to pay $24 for security check. I wouldn't recommend
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI have been trying to apply for a job and its not going through kindly help
I have tried to explain myself that the problem that made the company to put a red flag on my profile is totally cleared and my records are now clean but the the flag is still there I can't access the page at all. I kindly need help
My husband was very abusive. Abusing me in the house then call police that am the one abusing him.
The case was dismissed and now I can work. We later separated so am now having alot of peace. Kindly give me a chance and see what I can deliver. Am a care giver by profession.
Am a hard working lady and I promomise you won't regret giving me a chance. You can call my current employers to enquire more about me.
1.
Essential agency +1 20* *** **** ( Lisa my supervisor)
2. Synergy +1 42* *** **** ( Gina my superviso
Preferred solution: I need someone I can talk to to explain my case
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThey are thieves
In October, I spoke with a woman who informed me that she could only vacuum two rooms, prepare a meal, and clean up. I have compression fractures in my back and needed my house cleaned, so I canceled my appointment with this lady.
She never even visited my house, and I never signed an agreement. However, on November 25, 2024, Care.com charged my bank account $155.40, $180, and $48 all on the same day. I would never recommend them to anyone. They are supposed to be taking care of the elderly or those who are ill.
These individuals do not have time to monitor their bank accounts because they are worried about their loved ones. I am a victim of identity theft, which is why I was checking my account. I have yet to receive a response from Care.com and I doubt I ever will.
I suppose I'll have to hire a lawyer and prosecute them myself. Regards, an unhappy person.
Preferred solution: Full refund
User's recommendation: Do not use Care.com.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCancel my payment
I want to cancel my payment because I made a mistake. I didn't respond to the last question and the payment went through.
Sorry for the inconvenience, I want to restart my application again. I think I didn't do the right thing on my job application.
So, can I cancel my payment, please? This is the reason for my call.
- Yes
- Yes
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHorrible. Being charged Premiim and not getting it. Crooks! No emaiil or phone number to address this.
Charging me for Premium and not receiving the service. Can it be expressed in 100 words?
Terrible, disappointing, unacceptable.
Frauds, cheaters, thieves.
Liars, distorters, bait and switchers.
Untrustworthy servers.
Need to report to BBB.
Service is terrible.
- Cheating me out of premium sevices
Preferred solution: Full refund
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If you have the thousands of dollars it would take to hire an attorney, you can stand to lose $284. Why don't you just call your bank, dispute the charges and then immediately close your Care.com account and contact a local business that provides the services you need.