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Froad

1.0
Care Com - Froad
They didnt even do a background check took my money and then told me my social is not right now Im going to have to file a case against this company so I can get my money back since they dont have a place where you can call them or email.

User's recommendation: Highly wpuld not recommend.

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ID
#4461131 Review #4461131 is a subjective opinion of poster.
Cons
  • Took money without running a check with no proof of receipt
Loss
$19

No sitters available

Signed up and all the sitters in my area said they no longer needed work. Called customer service for a refund since I was unable to book anyone and was told that a refund is not an option because they are a self service app and not a nannying agency. Not getting the service you pay for is called FALSE ADVERTISING!
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ID
#4476267 Review #4476267 is a subjective opinion of poster.
Location
Poughkeepsie, New York

Cant login

Started receiving error msgs #unexpected error try again after some time"while logged in..cd not search or chk my msgs Cant call care Never connected to a person...phn no can only be used to get info/help..cant use bec help under login..cant login...cant get link email for password reset doesn't work...email has not changed. Sent email msg recvd response email care no longer monitors the email
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#4474350 Review #4474350 is a subjective opinion of poster.
Location
Lake Saint Louis, Missouri

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Verified Reviewer New Reviewer

Keeps sending me in circles for months and taking money and I can't even log in

1.0
I can't log in it says log in and password word uncorrect. I've never changed it from the start ever.
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#4473763 Review #4473763 is a subjective opinion of poster.
Preferred solution
Full refund

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Verified Reviewer New Reviewer

Can't get into account

I subscribed to care.com a few months ago and got nothing from it. Ive been trying to login to cancel my membership and its not letting me into my account. I click forgot password and it still doesnt even send me a link to change it. Even tho I have not even changed the password. I would like to cancel and stop getting charged every month for something that I dont even use. Ive been emailing and trying to call and cant get ahold of anyone !!
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#4473746 Review #4473746 is a subjective opinion of poster.
Preferred solution
Full refund
New Reviewer

I need to talk to a care person or an operator as soon as possible please

I really need to talk to the customer service about an issue that I'm having if you can please call me at 737-900-****. I would appreciate it.
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#4473357 Review #4473357 is a subjective opinion of poster.
Preferred solution
I need to talk to an operator

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Verified Reviewer New Reviewer

You have a fellon listed as an elligible caregiver

1.0
Original review updated by user Mar 28, 2023
Given how difficult care.com makes it to actually speak with a representative about a felon who is listed on your available caregivers, it is clear that all your rhetoric about caring and safety is nonsense I am the director of nursing for a caregiver agency and see...
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#4471330 Review #4471330 is a subjective opinion of poster.
Cons
  • Zero accountability
Preferred solution
Accountability and easier access to care.com's customer service. Public knowledge related to the potential pitfalls of hiring private caregivers would also be nice
New Reviewer

Profile issues

FCalling their toll free number simply tells you to try the website, then hangs up on you...No real humans. Contacting the Chat line tells you to send an email to follow-up. And the email message promises to contact you ASAP...but doesn't. AA good website undermined by very poor customer service response.
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#4468048 Review #4468048 is a subjective opinion of poster.
Location
Burbank, California

Need receipt for enrollment fee - Arias 2021

I was not given the option to leave a message was only directed to their online portal of which I am not enrolled in. I would love to speak to someone or email information. I am simply looking for a receipt for payment of $124 made in January 2021. Not happy
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#4463681 Review #4463681 is a subjective opinion of poster.
Location
Chicago, Illinois

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New Reviewer

Refund for services not used

I just want to speak with a customer service agent to get a refund for services not used, and another annual charge I wasnt expecting. They dont have people ready to speak to you over the phone. You are instructed in an automated message back to the website and hung up...
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2 comments
#2321368

care.com very unresponsive to paying premium members. Had to search for a long time to find a phone number and you get a brief message and then it disconnects you. Although I am a paying premium member, my account is not letting me reply to people who are reaching out to me as a care provider

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ID
#4456065 Review #4456065 is a subjective opinion of poster.
Location
Denver, Colorado

March 2023 - No customer service contacts for stuck customers

2.9