Care Com
Care Com Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Care Com has 1.4 star rating based on 812 customer reviews. Consumers are mostly dissatisfied.
5% of users would likely recommend Care Com to a friend or colleague.
- Rating Distribution
Pros: I never can get a hold of anyone, I like the idea of the service, I need to speak with a representative.
Cons: Customer service, Terrible customer service, Poor customer service.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Care Com has 1.4 star rating based on 812 customer reviews. Consumers are mostly dissatisfied.
5% of users would likely recommend Care Com to a friend or colleague.
- Rating Distribution
Pros: I never can get a hold of anyone, I like the idea of the service, I need to speak with a representative.
Cons: Customer service, Terrible customer service, Poor customer service.45% of users think that Care Com should improve its Payments.
50% of users say that they won't use Care Com in the future for similar services or products.Recent recommendations regarding this business are as follows: "Kim is an accusing type of a patient, and this is evident even when she was still in the facility where I first met her. She reported most of the nurses and the CNAs on a daily. But because I had known her in the facility, I knew how to live with her and one thing I didn’t know that she was going to report me because I was leaving and indeed I had to go since that was not my main job.", "Don’t ever use!", "Good", "Maybe", "Be cautious of enrolling".
Most users ask Care Com for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Location. The price level of this organization is high according to consumer reviews.
Media from reviews
Rockville, Maryland
App not working
People are sending me messages for work and I cannot respond because of the App. Resolve this immediately or cancel my subscription
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerSuspended care.com account
Negative energy
Last year, 2024, around April to July, I was working with Kim, a female patient in Wilmington. I worked with her in the morning and evening for two months, but the job was requiring me to be at our place very early, yet it was contradicting with my main job. I asked her to employ another caregiver, including suggesting people I know who live nearby and can make it on time, but she kept firing them because she was accusatory in nature. When she got one of her long-time caregivers back from vacation, I also told her that I was not picking up any more new hours, which upset her, and she must have reported my account for any false accusation, of which I am unaware.
I'm sure she never wanted me to drop some hours, yet in her own conversation with me, she had someone pick up all the hours that I was doing. I would like to be given a chance to present my side of the story so that I can regain my account, and I would be grateful if my wish is accepted.
User's recommendation: Kim is an accusing type of a patient, and this is evident even when she was still in the facility where I first met her. She reported most of the nurses and the CNAs on a daily. But because I had known her in the facility, I knew how to live with her and one thing I didn’t know that she was going to report me because I was leaving and indeed I had to go since that was not my main job.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Frankfort, Illinois
Never hired anyone yet they automatically charge my card weekly. No one to talk to. It's fraud
Horrible no one responds. Fraud charge me 38 week for no service.
I did not hire anyone. I've texted emailed.
No response. Legal dept next
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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTrouble with account .
I need to speak to a person. I love the app, but it is next to impossible to get help when a problem arises.
- Get lots of jobs
- Never being able to reach a live person to talk to
Preferred solution: Instructions on how to update payment method . It’s unclear in the email and I would LOVE to speak to a human
User's recommendation: Maybe
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerLiving nightmare
Yes, I want the company to contact me 610-636-**** Don. I just tried a different person.
She said that would work out perfect for her. Sent her a message back. never got back to me. Unbelievable.
I need a full refund.
$62. Dont understand how this place stays in business.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCancellation
I cancelled my membership but didn't receive any confirmation. I then searched and searched for a phone number.
The one listed here is INVALID. I finally found a number which is (855) 781-****. I received an email confirmation after speaking to customer service.
I asked several times why they were so hard to reach and the person ignored me. Very suspicious.
- I did get responses to my add
- Not beigbablevto talk to a customer servicevrep on the phone
Preferred solution: I got it but it took me forever to find a working phone number but finally did
User's recommendation: Be cautious of enrolling
Lake Havasu City, Arizona
Unbelievable service, I canceled but they kept charging me one full year, they won’t give my money back,,, they are total ripoffs
They are rip offs dont use care.com, You never can talk to anyone, they wont answer their phone, believe me , dont get ripped off.dont use them, they will cheat you, please dont use them, and dont use them, dont forget to Not use them. Care. Com wont return my money, dont get ripped off, they are bad bad company
User's recommendation: Don’t ever use!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCharge
Charged an annual fee to do a basic search when all I wanted was a monthly charge that could be cancelled any time if the service didn't work out, which it hasn't. Message on the customer service phone line says the line is unattended. The site says all charges are non-refundable and only future renewals can be cancelled.
Preferred solution: Full refund
User's recommendation: Do not sign up
Mansfield, Texas
Im cancelled for the new season
I would like to cancel my subscription for the month of my subscription to the payment plan services pleased. I will appreciate. Thank you for your help
User's recommendation: Good
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI need help with my application to the app
I need help with my application. Thank you.
I dont know what is happening. I paid the application and I cant get it.
Preferred solution: Helping with my subscription
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Seattle, Washington
Hi iam trying to reactivate my account.
Hi my name is Sylvia Gervasutti. I have an account that has been put on hold due to a telephone call HARASSMENT case that has now been closed and dismissed with NOOO charges. So iam now looking to reopen my account..
Queens, New York
Lost my account
I had reference from all the employee I worked with which was lost and cannot access through anything. I'm very disappointed.
I had to pay $24 for security check. I wouldn't recommend
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI have been trying to apply for a job and its not going through kindly help
My husband was very abusive. Abusing me in the house then call police that am the one abusing him.
The case was dismissed and now I can work. We later separated so am now having alot of peace. Kindly give me a chance and see what I can deliver. Am a care giver by profession.
Am a hard working lady and I promomise you won't regret giving me a chance. You can call my current employers to enquire more about me.
1.
Essential agency +1 20* *** **** ( Lisa my supervisor)
2. Synergy +1 42* *** **** ( Gina my superviso
Preferred solution: I need someone I can talk to to explain my case
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThey are thieves
In October, I spoke with a woman who informed me that she could only vacuum two rooms, prepare a meal, and clean up. I have compression fractures in my back and needed my house cleaned, so I canceled my appointment with this lady.
She never even visited my house, and I never signed an agreement. However, on November 25, 2024, Care.com charged my bank account $155.40, $180, and $48 all on the same day. I would never recommend them to anyone. They are supposed to be taking care of the elderly or those who are ill.
These individuals do not have time to monitor their bank accounts because they are worried about their loved ones. I am a victim of identity theft, which is why I was checking my account. I have yet to receive a response from Care.com and I doubt I ever will.
I suppose I'll have to hire a lawyer and prosecute them myself. Regards, an unhappy person.
Preferred solution: Full refund
User's recommendation: Do not use Care.com.
If you have the thousands of dollars it would take to hire an attorney, you can stand to lose $284. Why don't you just call your bank, dispute the charges and then immediately close your Care.com account and contact a local business that provides the services you need.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCancel my payment
I want to cancel my payment because I made a mistake. I didn't respond to the last question and the payment went through.
Sorry for the inconvenience, I want to restart my application again. I think I didn't do the right thing on my job application.
So, can I cancel my payment, please? This is the reason for my call.
- Yes
- Yes
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHorrible. Being charged Premiim and not getting it. Crooks! No emaiil or phone number to address this.
Charging me for Premium and not receiving the service. Can it be expressed in 100 words?
Terrible, disappointing, unacceptable.
Frauds, cheaters, thieves.
Liars, distorters, bait and switchers.
Untrustworthy servers.
Need to report to BBB.
Service is terrible.
- Cheating me out of premium sevices
Preferred solution: Full refund
About
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Care Com is a company that specializes on providing care and support services. The company was started up in 2007 and today it has more than 13 million members in 16 countries. Main services that company provides are child care, senior care, pet care, and housekeeping/maid services. The company works with a large number of care – related businesses and services such as nanny agencies, daycare agencies and home care agencies. The major goal of the company is to match caregivers with families and individuals who need care services. CareCom also works with businesses and implements pricing policy in accordance with the type of services needed.
Care Com is ranked 8 out of 49 in Kindergartens and Nurseries category
USA
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He sure did. I can’t believe he’s that stupid.