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Care Com

Care Com

www.care.com
What is your customer experience with Care Com?

Care Com Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • Care Com has 1.4 star rating based on 812 customer reviews. Consumers are mostly dissatisfied.

  • 5% of users would likely recommend Care Com to a friend or colleague.

  • Rating Distribution
  • Pros: I never can get a hold of anyone, I like the idea of the service, I need to speak with a representative.
    Cons: Customer service, Terrible customer service, Poor customer service.

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Media from reviews

Care Com - Suspended care.com account
Care Com - Suspended care.com account - Image 2Care Com - Suspended care.com account - Image 3Care Com - Living nightmareCare Com - I love care .comCare Com - A potential client has contacted me and the message came up weird and I can...Care Com - A potential client has contacted me and the message came up weird... - Image 2
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Federica Sqn
map-marker Rockville, Maryland

App not working

People are sending me messages for work and I cannot respond because of the App. Resolve this immediately or cancel my subscription

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Charles W Hxc

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Suspended care.com account

Care Com - Suspended care.com account
Care Com - Suspended care.com account - Image 2
Care Com - Suspended care.com account - Image 3
Updated by user Apr 01, 2025

Negative energy

Original review Mar 31, 2025
My account was flagged, and I've tried all the available means to contact you for an appeal, but I failed. My name is Charles Walugembe at panchanoh@***.com.

Last year, 2024, around April to July, I was working with Kim, a female patient in Wilmington. I worked with her in the morning and evening for two months, but the job was requiring me to be at our place very early, yet it was contradicting with my main job. I asked her to employ another caregiver, including suggesting people I know who live nearby and can make it on time, but she kept firing them because she was accusatory in nature. When she got one of her long-time caregivers back from vacation, I also told her that I was not picking up any more new hours, which upset her, and she must have reported my account for any false accusation, of which I am unaware.

I'm sure she never wanted me to drop some hours, yet in her own conversation with me, she had someone pick up all the hours that I was doing. I would like to be given a chance to present my side of the story so that I can regain my account, and I would be grateful if my wish is accepted.
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User's recommendation: Kim is an accusing type of a patient, and this is evident even when she was still in the facility where I first met her. She reported most of the nurses and the CNAs on a daily. But because I had known her in the facility, I knew how to live with her and one thing I didn’t know that she was going to report me because I was leaving and indeed I had to go since that was not my main job.

2 comments
Guest

You are violating HIPAA with this review.

Guest
reply icon Replying to comment of Guest-2675165

He sure did. I can’t believe he’s that stupid.

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Kavita Dxk

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Frankfort, Illinois

Never hired anyone yet they automatically charge my card weekly. No one to talk to. It's fraud

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Horrible no one responds. Fraud charge me 38 week for no service.

I did not hire anyone. I've texted emailed.

No response. Legal dept next

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Brooke S Tyh

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Trouble with account .

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I need to speak to a person. I love the app, but it is next to impossible to get help when a problem arises.

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Pros:
  • Get lots of jobs
Cons:
  • Never being able to reach a live person to talk to

Preferred solution: Instructions on how to update payment method . It’s unclear in the email and I would LOVE to speak to a human

User's recommendation: Maybe

Donald R Tdy

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Living nightmare

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Care Com - Living nightmare

Yes, I want the company to contact me 610-636-**** Don. I just tried a different person.

She said that would work out perfect for her. Sent her a message back. never got back to me. Unbelievable.

I need a full refund.

$62. Dont understand how this place stays in business.

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Loss:
$62

Preferred solution: Full refund

Amy C Ycs

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Cancellation

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I cancelled my membership but didn't receive any confirmation. I then searched and searched for a phone number.

The one listed here is INVALID. I finally found a number which is (855) 781-****. I received an email confirmation after speaking to customer service.

I asked several times why they were so hard to reach and the person ignored me. Very suspicious.

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Pros:
  • I did get responses to my add
Cons:
  • Not beigbablevto talk to a customer servicevrep on the phone

Preferred solution: I got it but it took me forever to find a working phone number but finally did

User's recommendation: Be cautious of enrolling

Gala Bgz
map-marker Lake Havasu City, Arizona

Unbelievable service, I canceled but they kept charging me one full year, they won’t give my money back,,, they are total ripoffs

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They are rip offs dont use care.com, You never can talk to anyone, they wont answer their phone, believe me , dont get ripped off.dont use them, they will cheat you, please dont use them, and dont use them, dont forget to Not use them. Care. Com wont return my money, dont get ripped off, they are bad bad company

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User's recommendation: Don’t ever use!

Maryanne R Gax

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Charge

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Charged an annual fee to do a basic search when all I wanted was a monthly charge that could be cancelled any time if the service didn't work out, which it hasn't. Message on the customer service phone line says the line is unattended. The site says all charges are non-refundable and only future renewals can be cancelled.

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Loss:
$164

Preferred solution: Full refund

User's recommendation: Do not sign up

Maksym Kbp
map-marker Mansfield, Texas

Im cancelled for the new season

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I would like to cancel my subscription for the month of my subscription to the payment plan services pleased. I will appreciate. Thank you for your help

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User's recommendation: Good

Miriam O Iaf

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I need help with my application to the app

I need help with my application. Thank you.

I dont know what is happening. I paid the application and I cant get it.

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Preferred solution: Helping with my subscription

Chasen Ety

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Seattle, Washington

Hi iam trying to reactivate my account.

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Hi my name is Sylvia Gervasutti. I have an account that has been put on hold due to a telephone call HARASSMENT case that has now been closed and dismissed with NOOO charges. So iam now looking to reopen my account..

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Anonymous
map-marker Queens, New York

Lost my account

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I had reference from all the employee I worked with which was lost and cannot access through anything. I'm very disappointed.

I had to pay $24 for security check. I wouldn't recommend

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Rose K Esr

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I have been trying to apply for a job and its not going through kindly help

My husband was very abusive. Abusing me in the house then call police that am the one abusing him.

The case was dismissed and now I can work. We later separated so am now having alot of peace. Kindly give me a chance and see what I can deliver. Am a care giver by profession.

Am a hard working lady and I promomise you won't regret giving me a chance. You can call my current employers to enquire more about me.

1.

Essential agency +1 20* *** **** ( Lisa my supervisor)

2. Synergy +1 42* *** **** ( Gina my superviso

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Preferred solution: I need someone I can talk to to explain my case

Dana A Bsc

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

They are thieves

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In October, I spoke with a woman who informed me that she could only vacuum two rooms, prepare a meal, and clean up. I have compression fractures in my back and needed my house cleaned, so I canceled my appointment with this lady.

She never even visited my house, and I never signed an agreement. However, on November 25, 2024, Care.com charged my bank account $155.40, $180, and $48 all on the same day. I would never recommend them to anyone. They are supposed to be taking care of the elderly or those who are ill.

These individuals do not have time to monitor their bank accounts because they are worried about their loved ones. I am a victim of identity theft, which is why I was checking my account. I have yet to receive a response from Care.com and I doubt I ever will.

I suppose I'll have to hire a lawyer and prosecute them myself. Regards, an unhappy person.

View full review
Loss:
$284

Preferred solution: Full refund

User's recommendation: Do not use Care.com.

1 comment
Guest

If you have the thousands of dollars it would take to hire an attorney, you can stand to lose $284. Why don't you just call your bank, dispute the charges and then immediately close your Care.com account and contact a local business that provides the services you need.

Pascal G Wal

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Cancel my payment

I want to cancel my payment because I made a mistake. I didn't respond to the last question and the payment went through.

Sorry for the inconvenience, I want to restart my application again. I think I didn't do the right thing on my job application.

So, can I cancel my payment, please? This is the reason for my call.

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Loss:
$18
Pros:
  • Yes
Cons:
  • Yes

Preferred solution: Full refund

Mary C Rcc

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Horrible. Being charged Premiim and not getting it. Crooks! No emaiil or phone number to address this.

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Charging me for Premium and not receiving the service. Can it be expressed in 100 words?

Terrible, disappointing, unacceptable.

Frauds, cheaters, thieves.

Liars, distorters, bait and switchers.

Untrustworthy servers.

Need to report to BBB.

Service is terrible.

View full review
Loss:
$8
Cons:
  • Cheating me out of premium sevices

Preferred solution: Full refund

About

Related Companies

IAC, POF, Match, Tinder, OurTime

Summary

Care Com is a company that specializes on providing care and support services. The company was started up in 2007 and today it has more than 13 million members in 16 countries. Main services that company provides are child care, senior care, pet care, and housekeeping/maid services. The company works with a large number of care – related businesses and services such as nanny agencies, daycare agencies and home care agencies. The major goal of the company is to match caregivers with families and individuals who need care services. CareCom also works with businesses and implements pricing policy in accordance with the type of services needed.

Care Com reviews and complaints

Care Com is ranked 8 out of 49 in Kindergartens and Nurseries category

Area Served

USA

Payment Methods

VISA

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