Care Com
Care Com Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Care Com has 1.4 star rating based on 814 customer reviews. Consumers are mostly dissatisfied.
5% of users would likely recommend Care Com to a friend or colleague.
- Rating Distribution
Pros: I never can get a hold of anyone, I like the idea of the service, I need to speak with a representative.
Cons: Customer service, Terrible customer service, Not beigbablevto talk to a customer servicevrep on the phone.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Care Com has 1.4 star rating based on 814 customer reviews. Consumers are mostly dissatisfied.
5% of users would likely recommend Care Com to a friend or colleague.
- Rating Distribution
Pros: I never can get a hold of anyone, I like the idea of the service, I need to speak with a representative.
Cons: Customer service, Terrible customer service, Not beigbablevto talk to a customer servicevrep on the phone.42% of users think that Care Com should improve its Payments.
52% of users say that they won't use Care Com in the future for similar services or products.Recent recommendations regarding this business are as follows: "Stat away", "Awesome orogram", "Not helpful", "This app sucks", "Check your credit card statement for unauthorized charges".
Most users ask Care Com for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Location. The price level of this organization is high according to consumer reviews.
Media from reviews
Is Care Com Legit?
Our analysis shows that Care Com is legit, safe for consumers to access and is not a scam. www.care.com follows necessary security procedures to protect its users. However, since some issues have been reported, it’s always a good idea to do your own checking of Care Com reviews to learn more about other consumers' experiences.
Top Care Com Reviews
"Im cancelled for the new season"
I would like to cancel my subscription for the month of my subscription to the payment plan services pleased. I will appreciate. Thank you for your help User's...
"TERRIBLE COMPANY"
UNBELIEVABLE...Unfortunately, Im unable to issue a refund of charges youve already incurred.? Care.com charges are non-refundable, as stated in our Terms and...
Douglasville, Georgia
Care.com Locked Me Out Right After Payment — Refuses to Refund
On June 20, 2025, I purchased a 3-month subscription to Care.com. Within 24 hours, my account was locked and I was unable to access any services.
No specific reason was provided, and no communication was sent notifying me of the account termination.
I reviewed my message history to confirm there were no violations of Care.coms policies. I contacted customer service to request clarification and a refund. I spoke with a representative named Queenie, but the chat was abruptly closed, and my follow-up messages have been ignored.
Despite never receiving the service I paid for, Care.com has refused to refund the subscription. Their conduct appears to be a deceptive billing practicecharging for services that are never delivered and then avoiding accountability.
This pattern undermines consumer trust and may indicate systemic unfair practices.
I am requesting the Georgia Attorney Generals Office investigate Care.coms billing and account suspension procedures. My desired resolution is a full refund
User's recommendation: Stat away
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerSuspended care.com account
Negative energy
Last year, 2024, around April to July, I was working with Kim, a female patient in Wilmington. I worked with her in the morning and evening for two months, but the job was requiring me to be at our place very early, yet it was contradicting with my main job. I asked her to employ another caregiver, including suggesting people I know who live nearby and can make it on time, but she kept firing them because she was accusatory in nature. When she got one of her long-time caregivers back from vacation, I also told her that I was not picking up any more new hours, which upset her, and she must have reported my account for any false accusation, of which I am unaware.
I'm sure she never wanted me to drop some hours, yet in her own conversation with me, she had someone pick up all the hours that I was doing. I would like to be given a chance to present my side of the story so that I can regain my account, and I would be grateful if my wish is accepted.
User's recommendation: Kim is an accusing type of a patient, and this is evident even when she was still in the facility where I first met her. She reported most of the nurses and the CNAs on a daily. But because I had known her in the facility, I knew how to live with her and one thing I didn’t know that she was going to report me because I was leaving and indeed I had to go since that was not my main job.
You are violating HIPAA with this review.
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Verified Reviewer |
Seattle, Washington
TERRIBLE COMPANY
DO NOT DO BUSINESS with these people.................. They take your money and immediately cancel you, and don't give you an explanation other than you didn't meet their terms of service. Unbelievable people.
UNBELIEVABLE...Unfortunately, Im unable to issue a refund of charges youve already incurred.? Care.com charges are non-refundable, as stated in our Terms and Conditions.
I no sooner wrote an ad ,,,that for some reason, did not meet their guidelines.
for post surgery care ...I receive a charge for $34,42. Your membership is now active. ...The next notice I get your account has been suspended. ;...
I didn't even get to use it... And they're going to charge me the $34.42.
and say they can't refund my money when I haven't used it.??? Unbelievable
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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerApplying for a job
I need to talk to someone who can help me go through with the application Ive been trying for couple weeks
- Not beigbablevto talk to a customer servicevrep on the phone
Preferred solution: Full refund
User's recommendation: Not helpful
San Antonio, Texas
Can not log in
I can not log in, I am paid till July 12 so I should not have to renew my background check till then.
Thank you!
User's recommendation: Awesome orogram
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Oroville, California
Elderly abuse alligations
I filed a state aligation regarding Mariela Reyes and my father . Some of his money was missing and I was informed she got in bed with him daily on shift.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDissatisfied
First of all, I can't get my app on my computer anymore, which I've had for about 10 years. Secondly, I can't get my messages on my computer anymore.
I have to go to my phone for everything, which I do not want to do. I keep putting in the distance, and they keep taking me hours and hours away from where I want to be employed. I'm sure I'll think of something else. No one's contacting me.
I left several emails.
I've got no response. I've been with you guys for ten years, very dissatisfied; do not get this app.
Preferred solution: Results
User's recommendation: This app sucks
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Frankfort, Illinois
Never hired anyone yet they automatically charge my card weekly. No one to talk to. It's fraud
Horrible no one responds. Fraud charge me 38 week for no service.
I did not hire anyone. I've texted emailed.
No response. Legal dept next
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTrouble with account .
I need to speak to a person. I love the app, but it is next to impossible to get help when a problem arises.
- Get lots of jobs
- Never being able to reach a live person to talk to
Preferred solution: Instructions on how to update payment method . It’s unclear in the email and I would LOVE to speak to a human
User's recommendation: Maybe
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerLiving nightmare
Yes, I want the company to contact me 610-636-**** Don. I just tried a different person.
She said that would work out perfect for her. Sent her a message back. never got back to me. Unbelievable.
I need a full refund.
$62. Dont understand how this place stays in business.
Preferred solution: Full refund
Fernandina Beach, Florida
Can’t get anyone on the phone to help me get on the website.
I'm already on care.com when I was trying to find a caregiver a while back but now I would like to put myself on care.com to get a job but the website won't let me do that because it keeps saying that the email address is already in use
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCancellation
I cancelled my membership but didn't receive any confirmation. I then searched and searched for a phone number.
The one listed here is INVALID. I finally found a number which is (855) 781-****. I received an email confirmation after speaking to customer service.
I asked several times why they were so hard to reach and the person ignored me. Very suspicious.
- I did get responses to my add
- Not beigbablevto talk to a customer servicevrep on the phone
Preferred solution: I got it but it took me forever to find a working phone number but finally did
User's recommendation: Be cautious of enrolling
Lake Havasu City, Arizona
Unbelievable service, I canceled but they kept charging me one full year, they won’t give my money back,,, they are total ripoffs
They are rip offs dont use care.com, You never can talk to anyone, they wont answer their phone, believe me , dont get ripped off.dont use them, they will cheat you, please dont use them, and dont use them, dont forget to Not use them. Care. Com wont return my money, dont get ripped off, they are bad bad company
User's recommendation: Don’t ever use!
Birmingham, Alabama
Customer service
I Earlie Gillespie are being changed 18.99 yearly and I want it stopped. The charge is made on my Capitol one charge card
I don't use your service for anything
User's recommendation: Check your credit card statement for unauthorized charges
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCharge
Charged an annual fee to do a basic search when all I wanted was a monthly charge that could be cancelled any time if the service didn't work out, which it hasn't. Message on the customer service phone line says the line is unattended. The site says all charges are non-refundable and only future renewals can be cancelled.
Preferred solution: Full refund
User's recommendation: Do not sign up
Rockville, Maryland
App not working
People are sending me messages for work and I cannot respond because of the App. Resolve this immediately or cancel my subscription
About
, , , ,
Care Com is a company that specializes on providing care and support services. The company was started up in 2007 and today it has more than 13 million members in 16 countries. Main services that company provides are child care, senior care, pet care, and housekeeping/maid services. The company works with a large number of care – related businesses and services such as nanny agencies, daycare agencies and home care agencies. The major goal of the company is to match caregivers with families and individuals who need care services. CareCom also works with businesses and implements pricing policy in accordance with the type of services needed.
Care Com is ranked 9 out of 49 in Kindergartens and Nurseries category
USA
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It's terrible you can't talk to a real person I have to gift cards from my son and I can't use them because in the back of both cards there is a white strip covering the UPC numbers this is a terrible company if you can't talk to a real person about your situation I Can't You The Cards