Care Com
Care Com Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Care Com has 1.4 star rating based on 810 customer reviews. Consumers are mostly dissatisfied.
6% of users would likely recommend Care Com to a friend or colleague.
- Rating Distribution
Pros: I never can get a hold of anyone, I like the idea of the service, I need to speak with a representative.
Cons: Customer service, Terrible customer service, Poor customer service.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Care Com has 1.4 star rating based on 810 customer reviews. Consumers are mostly dissatisfied.
6% of users would likely recommend Care Com to a friend or colleague.
- Rating Distribution
Pros: I never can get a hold of anyone, I like the idea of the service, I need to speak with a representative.
Cons: Customer service, Terrible customer service, Poor customer service.45% of users think that Care Com should improve its Payments.
50% of users say that they won't use Care Com in the future for similar services or products.Recent recommendations regarding this business are as follows: "Good", "Maybe", "Be cautious of enrolling", "Absolutely not.", "Do not sign up".
Most users ask Care Com for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Location. The price level of this organization is high according to consumer reviews.
Media from reviews
Mansfield, Texas
Im cancelled for the new season
I would like to cancel my subscription for the month of my subscription to the payment plan services pleased. I will appreciate. Thank you for your help
User's recommendation: Good
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerLiving nightmare
Yes, I want the company to contact me 610-636-**** Don. I just tried a different person.
She said that would work out perfect for her. Sent her a message back. never got back to me. Unbelievable.
I need a full refund.
$62. Dont understand how this place stays in business.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCancellation
I cancelled my membership but didn't receive any confirmation. I then searched and searched for a phone number.
The one listed here is INVALID. I finally found a number which is (855) 781-****. I received an email confirmation after speaking to customer service.
I asked several times why they were so hard to reach and the person ignored me. Very suspicious.
- I did get responses to my add
- Not beigbablevto talk to a customer servicevrep on the phone
Preferred solution: I got it but it took me forever to find a working phone number but finally did
User's recommendation: Be cautious of enrolling
Need help with your issue?
Get support from our consumer experts.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCharge
Charged an annual fee to do a basic search when all I wanted was a monthly charge that could be cancelled any time if the service didn't work out, which it hasn't. Message on the customer service phone line says the line is unattended. The site says all charges are non-refundable and only future renewals can be cancelled.
Preferred solution: Full refund
User's recommendation: Do not sign up
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Seattle, Washington
Hi iam trying to reactivate my account.
Hi my name is Sylvia Gervasutti. I have an account that has been put on hold due to a telephone call HARASSMENT case that has now been closed and dismissed with NOOO charges. So iam now looking to reopen my account..
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI have been trying to apply for a job and its not going through kindly help
My husband was very abusive. Abusing me in the house then call police that am the one abusing him.
The case was dismissed and now I can work. We later separated so am now having alot of peace. Kindly give me a chance and see what I can deliver. Am a care giver by profession.
Am a hard working lady and I promomise you won't regret giving me a chance. You can call my current employers to enquire more about me.
1.
Essential agency +1 20* *** **** ( Lisa my supervisor)
2. Synergy +1 42* *** **** ( Gina my superviso
Preferred solution: I need someone I can talk to to explain my case
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThey are thieves
In October, I spoke with a woman who informed me that she could only vacuum two rooms, prepare a meal, and clean up. I have compression fractures in my back and needed my house cleaned, so I canceled my appointment with this lady.
She never even visited my house, and I never signed an agreement. However, on November 25, 2024, Care.com charged my bank account $155.40, $180, and $48 all on the same day. I would never recommend them to anyone. They are supposed to be taking care of the elderly or those who are ill.
These individuals do not have time to monitor their bank accounts because they are worried about their loved ones. I am a victim of identity theft, which is why I was checking my account. I have yet to receive a response from Care.com and I doubt I ever will.
I suppose I'll have to hire a lawyer and prosecute them myself. Regards, an unhappy person.
Preferred solution: Full refund
User's recommendation: Do not use Care.com.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCancel my payment
I want to cancel my payment because I made a mistake. I didn't respond to the last question and the payment went through.
Sorry for the inconvenience, I want to restart my application again. I think I didn't do the right thing on my job application.
So, can I cancel my payment, please? This is the reason for my call.
- Yes
- Yes
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHorrible. Being charged Premiim and not getting it. Crooks! No emaiil or phone number to address this.
Charging me for Premium and not receiving the service. Can it be expressed in 100 words?
Terrible, disappointing, unacceptable.
Frauds, cheaters, thieves.
Liars, distorters, bait and switchers.
Untrustworthy servers.
Need to report to BBB.
Service is terrible.
- Cheating me out of premium sevices
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThey SUCK
set up an initial job posting - but never used it.. months later set up a real need posting - paid - and could never contact the 'fake' applicants.. nor could i get any answers from this bullshXt company.. nothing on their site leads to anywhere but pay again.. can't find a cancel button.. and their tele number is a recording to nowhere..
they lost a huge lawsuit with the FTC.. in the millions - how many families did they burn..
if i could find them - they would need their own services...
take your money and hope and find some local people thru hospital and nursing home staff - contacts..
and if anyone finds these 2 clowns - apply 5 minutes of *** for me..
Preferred solution: Full refund
User's recommendation: come heavy
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerImportant question
I paid for my account that I've had for several years now, and all of a sudden, it won't let me log in due to customer service guidelines. I've never had any problems with anyone I've ever cared for. I want answers and this resolved, or I will be contacting my lawyer as I already paid.
- I love this app
- Getting locked out of my account
Preferred solution: My account back
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBilling
I have had a recurring monthly charge since November 2023 on my bank account, even though my account has been closed. You cannot call and speak to anyone.
All communication is via email. They will respond but do not follow through to resolve the issue.
I will be seeking legal action at this point. I should not have to close my bank account as a result.
- Deceptive practices
Preferred solution: Full refund
Groveland, Massachusetts
I love care .com
To be honest care.com is my favorite site to find job. I recommend a lot of my friends and family who find it successful
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Springfield, Missouri
Horrible that we can’t speak to a live person it leaves my issue UNRESOLVED. THANKS FOR NOTHING
I need to edit my profile. The amount doesnt allow it.
I need to speak with a representative. Can you help me?
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI signed up for their service and they charged me. Then they did a background check and said I want eligible. I work in my state as a caregiver presently and have never not passed a background check.
I have never failed a background check and currently work in my state for an agency. Regardless, I won't be receiving their services and I want a refund!
- No pros i went and read their reviews and saw they got sued
- Are not a reputable business
Preferred solution: Full refund
User's recommendation: *** NO
San Antonio, Texas
It not let me to pay
I try to pay but not let me and I sent messages 2 times and no result, trying to call all day but nobody pick up the phone
About
, , , ,
Care Com is a company that specializes on providing care and support services. The company was started up in 2007 and today it has more than 13 million members in 16 countries. Main services that company provides are child care, senior care, pet care, and housekeeping/maid services. The company works with a large number of care – related businesses and services such as nanny agencies, daycare agencies and home care agencies. The major goal of the company is to match caregivers with families and individuals who need care services. CareCom also works with businesses and implements pricing policy in accordance with the type of services needed.
Care Com is ranked 8 out of 48 in Kindergartens and Nurseries category
USA
Brands Related to Care Com
POF
“So I've had a pof account for less than a month. It seemed to be working well for meeting new people and...“
Match
“First a little background. I have one of the higher tier subscriptions on Match.com (which is paid...“
Tinder
“There was a mistake in my profile. I wanted to report to Tinder, but could not speak to anyone. All I...“
OurTime
“In my first 2 days on OurTime they sent an email out to a guy saying I was involved in fraudulent...“
Companies Similar to Care Com
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.
If you have the thousands of dollars it would take to hire an attorney, you can stand to lose $284. Why don't you just call your bank, dispute the charges and then immediately close your Care.com account and contact a local business that provides the services you need.