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Contact Care Com Customer Service

How to Reach a Person at Care Com

Verified Contact Information

Toll-Free Number:

  • 1-877-227-3115
Call Now
Send Message

Legal:

  • 1-781-642-5900
    Copyright Infringement Inquiries
  • 1-512-842-7520
    DMCA Inquiries

Legal:

privacy-ccpa@care.com
CCPA Inquiries
copyright@care.com
Copyright Infringement Inquiries
privacy@care.com
Privacy Inquiries

Media:

affiliates@care.com
Affiliates

Care Com Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
Most Popular Care Com Phone Number
1 (877) 227-3115
Average Hold Time
More than 30 min
Average Calls duration
1 minute
Most Popular Care Com Email Address
privacy-ccpa@care.com
Care Com Live Agent Availability
21% of callers successfully reach a real person
Issue Resolution Rate
Low (3% reported full resolution)
View full overview

How to Contact Care Com?

Most Popular Number:

(877) 227-3115
Total calls: 8 746 Issues resolved: 130 Last call: Jul 9, 2026

You can get in touch with the Care Com customer service team by dialing 1-877-227-3115. Their operational hours are from 10 AM to 6 PM EST, Monday through Friday. So, you can call them with your specific query or any problems you’ve encountered and get the most effective solution.

When communicating directly with Care Com customer service, you can clearly explain your problem and get real-time assistance. Also, you get a solution that’s specific to your issue which makes the experience even better and easier. This way you also don’t have to write an extensive email which would take a long time and there’s always a chance that the meaning isn’t clearly conveyed.

The Сare Сom email for customer service inquiries is currently unavailable. However, you can reach support via the Help Center page on the official website. Note that only customers with a Premium or a Basic membership and an active booking can use the live chat feature to get in touch with the customer care agent. Alternatively, you can browse the Help Center for guides on your specific issue.

The Сare Сom email to discuss the Privacy Policy matters with the Data Protection Officer is privacy@care.com. If you are interested in the company’s affiliate program, you can learn the details at affiliates@care.com. You can also reach the Care Com legal department on copyright infringement inquiries at copyright@care.com.

Care Com's corporate office, located at 1501 S Mopac Expy, Austin, Texas, 78746, United States, is the central hub for managing various operations and providing support to its users. By sending correspondence to this address, you can reach out to Care Com for corporate inquiries, feedback, or specific matters requiring their attention. Care Com’s dedicated customer support team at the corporate office ensures that your concerns are addressed promptly and efficiently. Whether you have questions about their services, need assistance with your account, or want to provide feedback, reaching out to the corporate office through postal correspondence can be an effective way to communicate with Care Com and receive the necessary support.

The Сare Сom contact hours are not specified on the official website. The fastest way to get in touch with the customer care team is via the live chat. Note that the Premium and Basic members can access the Сare Сom live chat if they have an active booking, which extends to up to 6 hours after its end time. During the chat session, you can discuss your inquiry with the live Сare Сom support agent and receive answers to your questions. If you don’t have membership or have questions outside working hours, the virtual assistant is ready to help 24/7.

You can visit the Сare Сom website whenever you need to contact the customer service representatives. To chat with the customer care agent, you need to have a Premium subscription or Basic membership. Click the Log In button in the upper right corner of the homepage and provide your Сare Сom login and password to access your account. Navigate to the Contact Us page to find the chat icon in the bottom right corner of the screen. Note that if you don’t have a Premium subscription or if it’s more than 6 hours after your booking’s end time, the chat option doesn’t appear in the Contact Us modal.

PissedConsumer Club

Contact Information

Care Com Website:

Care Com Help Center:

Corporate Office Address:

Care.com, Inc.
1501 S Mopac Expy
Austin, Texas 78746
United States

Other Info (opening hours):

Other Location:

77 Fourth Avenue,

5th Floor,

Waltham, MA 02451


Mailing Address:

Care.com, Inc.

Attn: Legal Department

816 Congress St.

Suite 800

Austin, TX 78701

More contact details

Fax:

+1-781-899-1294

Summary of Care Com Customer Service Calls

9.7K TOTAL
CALLS
00:52 AVG CALL
DURATION
3% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Care Com?

Account Question:

  • “Subscription”
  • “Can't get in sight”
  • “To end my subscription”

Request for Information Question:

  • “Appointment”
  • “Check the status of my service”
  • “I need to speak to a repeasentive”

Activation/ Cancellation Question:

  • “Cancel account”
  • “Cancel previous”
  • “Activate account”

Payments and Charges Question:

  • “Already paid for yearly yet it keeps asking me to pay.”
  • “Credit to my card”
  • “Trying to understand charges and if all aids listed are active”

Product/ Service Question:

  • “Dog has enlarged heart need monet for workup”
  • “Having problems paying . Screen won't change to add new debit card to pay”
  • “The new system doesn’t work. And the AI assistant is unable to help.”

Refund Question:

  • “Urgent refund I never was able to use the app and I just found out I’ve been charged all this months. I never was able because you dotn allow me to enter and I try to contact many times and never got help”
  • “Refund/ Membership cancelation”
  • “I have been asking for my money back that you have taken out for Care.com when I could not even with your help get on Care.com I would like to have a refund of $18 that you charged”

Employment Question:

  • “Trying to apply for jobs”
  • “Seeking for job”
  • “Applying for a job”

Staff Question:

  • “My service will stop when I try to update. I made a payment on September 13. My time is not up yet.”
  • “My service was stopped, and it was paid on 3 September”
  • “Customer service”

Website/ Application Question:

  • “Website not letting me access my profile”
  • “Trying to get a care giver on your website”
  • “Why is my name or application being flagged?”

Cards Question:

  • “Card problems”
  • “Problems with my card to pay my backround check”
  • “Two reasons . One care is using my old card ! They say it’s updated and it’s not! I checked with bank and there is no charge for 8.99 each month. They didn’t approve as they used the wrong card. Updated it andStill no charge. I need this taken”

Return/ Replace Question:

  • “Can't change payment info, cant log in”
  • “Change of phone number”
  • “Return message left by care.com representative”

Shipping and Delivery Question:

  • “Did not receive one time code to look for pet care jobs”
  • “My dehumidifier has not been delivered.”
  • “I did not receive email notification from Care.com.Would you please help me!”

Other Question:

  • “Trying to get care.com set up”
  • “Housekeeping”
  • “Cannot upgrade”

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Frequently Asked Questions

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Phone numbers published on the official company website or its verified social media pages are considered authoritative at the time of the information collection. For contacts obtained from secondary sources, the PissedConsumer team conducts risk screening and additional validation before publication. We also promptly verify any phone numbers reported by the community and remove records that fail to pass verification or update their status.
Contact information posted by users in comments and reviews is not verified by PissedConsumer and may be unreliable. We suggest relying primarily on the official contact details in the company profile and reporting any suspicious content through the reporting form for your safety. Also, note that the phone numbers shown in the ads are not associated with the company's official contact details.

The PissedConsumer team always maintains the accuracy of contact details and reverifies phone numbers and email addresses of the companies. We prioritize reverifying data reported by our users and data that shows warning signs. Besides, we quickly check phone numbers that seem disconnected, reassigned, or compromised. Our team also promptly updates and cross-checks data when verified company representatives report discrepancies in contact details. However, please note that we do not guarantee fixed intervals for revalidating every listing.

The primary sources for the contact information listed here are official company sources, such as their corporate website and verified social media profiles. The PissedConsumer team also uses direct data from the company or its authorized representatives when possible.

PissedConsumer does not publish unverified contact information. We mainly rely on official company websites and their verified social media pages. They are regarded as authoritative sources. Our team cross-checks every update and conducts thorough risk screening. Whenever possible, we use contact details that companies or their official representatives give us. If so, everything stays current. If customers or businesses report incorrect contact information, we start a validation process and cross-reference the details with trusted third-party sources.

Names, phone numbers, and email addresses listed on this page are provided for informational purposes and to help you contact the company. We check and believe this information is accurate, but because details can change, PissedConsumer.com does not guarantee notice any incorrect contact details, you can report them by filling out this form.

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