Contact Care Com Customer Service
Care Com Phone Numbers and Emails
Toll-Free Number:
-
(877) 227-3115
Legal:
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(781) 642-5900Copyright Infringement Inquiries
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(512) 842-7520DMCA Inquiries
Care Com Emails:
Care Com Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Care Com Customer Service is rated at 1.2 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Care Com is 8772273115. 89% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 24% of customers reported contacting a real person successfully.
The average hold time is up to 3 minutes. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 1 minute.
Be prepared for the call as Care Com may ask you for the following information to identify you as a customer: email, first and last name or address.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Care Com Customer Service is rated at 1.2 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Care Com is 8772273115. 89% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 24% of customers reported contacting a real person successfully.
The average hold time is up to 3 minutes. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 1 minute.
Be prepared for the call as Care Com may ask you for the following information to identify you as a customer: email, first and last name or address.
People call Care Com mainly because of account, activation/ cancellation, payments and charges.
Most customers feel very unsatisfied after talking to customer service representatives.
The best email to contact Care Com is privacy@care.com. 38% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as difficult.
Contact Information
Care Com Website:
Care Com Help Center:
Corporate Office Address:
Other Info (opening hours):
Other Location:
77 Fourth Avenue,
5th Floor,
Waltham, MA 02451
Mailing Address:
Care.com, Inc.
Attn: Legal Department
816 Congress St.
Suite 800
Austin, TX 78701
Fax:
Care Com Customer Service Reviews
Great customer service.Representative was kind and took the time to listen. I got full refund back I definitely recommend care.com
I have tried to get work on care.com. I always receive the response that my account is suspended, or they don't qualify me, which I don't understand.
I should be 100% qualified. I have never received work from you, so I don't know what the problem is and I can't get any answers. I tried to call, but I didn't get any answer.
I had to go online and fill out a complaint, yet still nothing. I'm going to escalate this and complain if I don't get a response soon because I desperately need work and there's absolutely no reason why you guys should be blocking me.
How Good is Care Com's Customer Service?
Summary of Care Com Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Care Com?
Account Question:
- “Account locked”
- “Close my account permanently”
- “Login issue”
Activation/ Cancellation Question:
- “Cancel account”
- “I need to cancel the subscription”
- “Cancellation”
Payments and Charges Question:
- “Nonpayment”
- “Unauthorized charge”
- “Make sure I'm not being charged”
Request for Information Question:
- “Need more information on daycares”
- “To ask about membership terms”
- “About my profile”
Refund Question:
- “I would like a refund for money you took today please”
- “Refund”
- “Refund on membership”
Employment Question:
- “Wanted to know if i send money for my back g round check well i be able to contact familys for a job! Yes!”
- “Having problems doing a job post”
- “Complaint on a employer”
Product/ Service Question:
- “You are a fake”
- “My app does not work”
- “Need a copy of your liability insurance”
Cards Question:
- “Chareged my card but got a message that it was decline”
- “My card was changed to many times”
- “My credit card”
Staff Question:
- “Issue with charging wrong service”
- “Not getting my service that I'm paying for”
- “Need to remove service”
Website/ Application Question:
- “Application”
- “Website error”
- “Problem with my application”
Return/ Replace Question:
- “To change my town”
- “Return”
- “I need to change my email address”
Shipping and Delivery Question:
- “My dehumidifier has not been delivered.”
- “I did not receive email notification from Care.com.Would you please help me!”
- “Background check not received”
Other Question:
- “Falls reviews on my profile!!”
- “I want speak to a person”
- “Change info on listing free listing”
Compare Care Com To
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