Contact Care Com Customer Service
Care Com Phone Numbers and Emails
Toll-Free Number:
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(877) 227-3115
Legal:
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(781) 642-5900Copyright Infringement Inquiries
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(512) 842-7520DMCA Inquiries
Care Com Emails:
How to Contact Care Com?
Most Popular Number:
| Total calls: 8 419 | Issues resolved: 121 | Last call: Jan 17, 2025 |
Care Com Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Care Com Customer Service is rated at 1.2 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Care Com is 8772273115. 90% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 21% of customers reported contacting a real person successfully.
The average hold time is up to 3 minutes. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 1 minute.
Be prepared for the call as Care Com may ask you for the following information to identify you as a customer: email, first and last name or address or zip code.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Care Com Customer Service is rated at 1.2 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Care Com is 8772273115. 90% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 21% of customers reported contacting a real person successfully.
The average hold time is up to 3 minutes. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 1 minute.
Be prepared for the call as Care Com may ask you for the following information to identify you as a customer: email, first and last name or address or zip code.
People call Care Com mainly because of account, request for information and activation/ cancellation.
2% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very unsatisfied after talking to customer service representatives.
The best email to contact Care Com is privacy@care.com. 38% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as difficult.
Contact Information
Care Com Website:
Care Com Help Center:
Corporate Office Address:
Other Info (opening hours):
Other Location:
77 Fourth Avenue,
5th Floor,
Waltham, MA 02451
Mailing Address:
Care.com, Inc.
Attn: Legal Department
816 Congress St.
Suite 800
Austin, TX 78701
Fax:
Care Com Customer Service Reviews
Did fine and solved my problem. He was very friendly and caring.
Sent emails to confirm my cancellation. Was very polite.
I have already contacted the customer service team over the phone and was transferred four times. After spending an hour explaining the situation to multiple representatives, the issue still remains unresolved.
Instead, I was advised to send an email to escalate the matter, which has only added to my frustration. Guess what?
The email address isn't working, and my email got kicked back! What terrible service!
How Good is Care Com's Customer Service?
Summary of Care Com Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Care Com?
Account Question:
- “Cannot log into my caregiver account. It says email not found so I cannot change the password. This happened before and I had to create a new account.”
- “I cannot log into my caregiver account. It’s saying email not found when I try to change the password. This happened before and I had to create a new account.”
- “Membershp:want basic but got premium”
Request for Information Question:
- “Help with account”
- “Can't check my messages”
- “Need help canceling subscription”
Activation/ Cancellation Question:
- “Cancel subscription”
- “Cancel my account”
- “To cancel”
Payments and Charges Question:
- “Billing”
- “Can’t make premium payments”
- “Paid fee couldn't contact care they were contacting me couldn't respond”
Refund Question:
- “I want my money back”
- “Want a refund”
- “Refund”
Product/ Service Question:
- “Policy”
- “Can’t proceed to the screening background”
- “Glitches and notifications but no messages”
Employment Question:
- “I need to find a job”
- “Am a employer seeking business”
- “I'm tryto apply to caregiver jobs but says set up a senior care profile but I thought I already did I tried to edit fix everything in my heading and bio and still won't let me”
Staff Question:
- “Services”
- “Customer service”
- “I'm still waiting for tutoring service that I paid for.”
Cards Question:
- “Two reasons . One care is using my old card ! They say it’s updated and it’s not! I checked with bank and there is no charge for 8.99 each month. They didn’t approve as they used the wrong card. Updated it andStill no charge. I need this taken”
- “Card number”
- “Chareged my card but got a message that it was decline”
Website/ Application Question:
- “App isn’t working”
- “Scammers are threatening me, they found me from your website”
- “Cannot get into website”
Return/ Replace Question:
- “Change my email and password on my account”
- “Delete change profile photo”
- “I need to change my job description just because I put only living I have problems to have hours”
Shipping and Delivery Question:
- “My dehumidifier has not been delivered.”
- “I did not receive email notification from Care.com.Would you please help me!”
- “Background check not received”
Other Question:
- “Taxes”
- “TX info”
- “Can't pay my background check”
Compare Care Com Customer Service To
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