Care Com
Reviews and Complaints
Norcross, Georgia
Being blocked
Don't answer my request for help. After upgrading and hiring one person, I need more. I am unable to view prospects.
Preferred solution: Help to hire otho
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCharges to my credit card
At this point, I just want my $23 back from my credit card. Horrible company; thank God I couldn't sign up.
- Need real customer service
- Even the phone numbers go no where
Preferred solution: Full refund
User's recommendation: Have real people
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDo NOT use, ever
- - Care.com has a terrible interface and the site often doesn't work.
- - They claim charges are misused and support is poor.
Avoid signing up for their services entirely! There's a reason they were recently sued by the Federal Trade Commission (FTC) and had to pay millions of dollars, because they are a scammy company and just try to steal peoples money.
Care.com has a terrible user experience interface; nothing works on their site. They just try to steal people's money without cause and have little to no customer service (it takes 5 business days for any response).
They have no phone number because they know how bad their service is, and there's no way to dispute anything. Just avoid using it at any cost!
- Are a scam site
Preferred solution: Full refund
User's recommendation: Stay AWAY!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThis is definitely a scam
Took my $24 sign up money and saying you didn't get it. Couldnt get past signup process without being ripped off
User's recommendation: Don’t do it
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerSuspended care.com account
- - Account flagged; appeals failed; I want to present my side; I worked with Kim in Wilmington Apr–Jul 2024; hours conflicted with my main job.
Negative energy
Last year, 2024, around April to July, I was working with Kim, a female patient in Wilmington. I worked with her in the morning and evening for two months, but the job was requiring me to be at our place very early, yet it was contradicting with my main job. I asked her to employ another caregiver, including suggesting people I know who live nearby and can make it on time, but she kept firing them because she was accusatory in nature. When she got one of her long-time caregivers back from vacation, I also told her that I was not picking up any more new hours, which upset her, and she must have reported my account for any false accusation, of which I am unaware.
I'm sure she never wanted me to drop some hours, yet in her own conversation with me, she had someone pick up all the hours that I was doing. I would like to be given a chance to present my side of the story so that I can regain my account, and I would be grateful if my wish is accepted.
User's recommendation: Kim is an accusing type of a patient, and this is evident even when she was still in the facility where I first met her. She reported most of the nurses and the CNAs on a daily. But because I had known her in the facility, I knew how to live with her and one thing I didn’t know that she was going to report me because I was leaving and indeed I had to go since that was not my main job.
I’m trying to get into my account I haven’t been able to
I paid for account havent been able to get into this account last year and would like someone to help me
User's recommendation: Please Answer phone
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTERRIBLE COMPANY
- - Care.com charges are non-refundable per Terms and Conditions.
- - A $34.42 charge was issued after posting a post-surgery ad; refund denied.
DO NOT DO BUSINESS with these people.................. They take your money and immediately cancel you, and don't give you an explanation other than you didn't meet their terms of service. Unbelievable people.
UNBELIEVABLE...Unfortunately, Im unable to issue a refund of charges youve already incurred.? Care.com charges are non-refundable, as stated in our Terms and Conditions.
I no sooner wrote an ad ,,,that for some reason, did not meet their guidelines.
for post surgery care ...I receive a charge for $34,42. Your membership is now active. ...The next notice I get your account has been suspended. ;...
I didn't even get to use it... And they're going to charge me the $34.42.
and say they can't refund my money when I haven't used it.??? Unbelievable
I wish I saw this earlier, they did the exact same thing to me. Canceled within 20 minutes of opening account, I hadn't even had time to use the site. No idea why the cancelation and I just hope they don't try and charge me recurring fees since I cannot access the site or my account to delete my personal information and credit card information.
Replying to
I am a provider with question about what a $288 debit was made on my credit card on July 10
Horrible. Could not have been any less concerned or helpful. Stated unable to locate this charge in their system.
Douglasville, Georgia
Care.com Locked Me Out Right After Payment — Refuses to Refund
On June 20, 2025, I purchased a 3-month subscription to Care.com. Within 24 hours, my account was locked and I was unable to access any services.
No specific reason was provided, and no communication was sent notifying me of the account termination.
I reviewed my message history to confirm there were no violations of Care.coms policies. I contacted customer service to request clarification and a refund. I spoke with a representative named Queenie, but the chat was abruptly closed, and my follow-up messages have been ignored.
Despite never receiving the service I paid for, Care.com has refused to refund the subscription. Their conduct appears to be a deceptive billing practicecharging for services that are never delivered and then avoiding accountability.
This pattern undermines consumer trust and may indicate systemic unfair practices.
I am requesting the Georgia Attorney Generals Office investigate Care.coms billing and account suspension procedures. My desired resolution is a full refund
User's recommendation: Stat away
It's terrible you can't talk to a real person I have to gift cards from my son and I can't use them because in the back of both cards there is a white strip covering the UPC numbers this is a terrible company if you can't talk to a real person about your situation I Can't You The Cards
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerApplying for a job
I need to talk to someone who can help me go through with the application Ive been trying for couple weeks
- Not beigbablevto talk to a customer servicevrep on the phone
Preferred solution: Full refund
User's recommendation: Not helpful
Can not log in
I can not log in, I am paid till July 12 so I should not have to renew my background check till then.
Thank you!
User's recommendation: Awesome orogram
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerElderly abuse alligations
I filed a state aligation regarding Mariela Reyes and my father . Some of his money was missing and I was informed she got in bed with him daily on shift.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDissatisfied
First of all, I can't get my app on my computer anymore, which I've had for about 10 years. Secondly, I can't get my messages on my computer anymore.
I have to go to my phone for everything, which I do not want to do. I keep putting in the distance, and they keep taking me hours and hours away from where I want to be employed. I'm sure I'll think of something else. No one's contacting me.
I left several emails.
I've got no response. I've been with you guys for ten years, very dissatisfied; do not get this app.
Preferred solution: Results
User's recommendation: This app sucks
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNever hired anyone yet they automatically charge my card weekly. No one to talk to. It's fraud
Horrible no one responds. Fraud charge me 38 week for no service.
I did not hire anyone. I've texted emailed.
No response. Legal dept next
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTrouble with account .
I need to speak to a person. I love the app, but it is next to impossible to get help when a problem arises.
- Get lots of jobs
- Never being able to reach a live person to talk to
Preferred solution: Instructions on how to update payment method . It’s unclear in the email and I would LOVE to speak to a human
User's recommendation: Maybe
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.
You are violating HIPAA with this review.
He sure did. I can’t believe he’s that stupid.