Dennis T Jof

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Verified Reviewer

Debit my card was over charged.

Is these people are a rip 0ff. They were deceptive in their offer and overcharged my debit card. They are deceptive and dishonest
View full review
Loss:
$56
Cons:
  • Are deceptive and fraudulent

Preferred solution: Full refund

Kristen B Unp

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Verified Buyer
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Lies to on email

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Care Com - Lies to on email
Care Com - Lies to on email - Image 2

I booked a babysitting job through care. I received emails confirming the booking and letting me know to expect payment in 1-3 days.

The money never came. When I reached out to care they didnt even have info on the booking. I screenshot that email, along with the others showing Id be paid within 3 days. Then she sent me a page from Care explaining that you get paid on the day you babysit.

The email member indicated that.i guess Im supposed to assume theyre lying and investigate.them they told me I could talk to a live person if I paid to upgrade my membership (which I did).

I called the number and got a recorded voice directing me back to the website and they hung up. Not only am I contacting the BBB, Ill be contacting a lawyer for misrepresentation, lying and fraud.

View full review
Loss:
$2000

Preferred solution: Money for my work, time spent, membership reimbursement and attorney fees

User's recommendation: Use any other service if you can. I wasted my whole afternoon only to end up so upset and in tears.

Yolna S

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App isn’t working

Care Com - App isn’t working
Care Com - App isn’t working - Image 2
Care Com - App isn’t working - Image 3

I payed for a premium subscription and it isnt letting me in, i want my money back i dont care about yall non-refundable policy! this is fraud , i am being charged for nothing and im so angry!

i want my $19.99 back in my chase banking account , because this is fraud , yall charged me and still i cant log in my account, all my information for the app is correct, its thats the case then refund my money!!! i pay for two subscription, the speaking0f.Yanna one is still pending but i canceled the subscription the same day i purchased it now my apple id is locked , today i called apple twice they told me to try again which i did, but bc i cant download nothing because yall stupid app got my apple id locked i had to switch apple purchased account, which i payed for today and its still isnt for me on my back up account , i payed premium $19.00 and i issued a poor quality/ fraud and refund !!! i dont care i want my money back!

because what tf at i being charged for it i cant log in or do anything for something i payed for??? this is fraud.

View full review
Loss:
$20

Preferred solution: Full refund

Robert Viu

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Verified Reviewer
| map-marker State College, Pennsylvania

Where is my account. You took it down for no reason. Deleted all my reviews which were 5 star. I have been with you for a long time. Please i delete my account.

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Care Com - Where is my account. You took it down for no reason. Deleted all my reviews which were...
You deleted me! I got an email one day you suspended my account. I paid through May 3. There is no reason at all for deleting me. I have 5 star reviews and i love my job.
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User's recommendation: They delete you for no reason

Robert Viu

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Verified Reviewer
| map-marker State College, Pennsylvania

Account was closed why????

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Care Com - Account was closed why????
You just deleted me without cause. And took my money! I had steller reviews and always praised your company!! This is ridiculous. Please put my site back up. I have broken no rules.
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User's recommendation: I have no recommendations, I’m pissed

Resolved
Alicia S Fia

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Resolved: Won't refund. Read before you sign up

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Care Com - Won't refund. Read before you sign up
Original review Feb 24, 2024

Once you sign up there's no refund which is a really bad policy If a person does not use services why can I get the money back so If you have money to throw away this is your company. I signed up around 8:00 p.m.

last night to find a sitter for the next day but I realized cost was to much. Maybe that should be more clear but it wasn't till I paid I saw the amount and the extra charge. Anyways I could not find a sitter in time for the morning so I wanted to cancel my subscription but I was told that I was not getting my money back. In addition to that you have to pay more money to book a sitter.

Those stuff are hidden well too. This company is out of my budget too much money for one day.

View full review
Loss:
$190
Pros:
  • You will get what you want with a lot of money
Cons:
  • Cancel your money too
  • If you need to cancel

Preferred solution: Full refund

User's recommendation: If you have money to throw away go right ahead, if you need a good paying job definitely money here.

Rebecca C Div

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Verified Buyer

I paid for upgrade

Care Com - I paid for upgrade
Care Com - I paid for upgrade - Image 2
Was charged on my card for membership and I still am not able to access my account. I already paid and I still have no access
View full review
Loss:
$20
Cons:
  • Charge you more than once to access account

Preferred solution: My account open!

Tammy T Nsf

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Can't access my account

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Care Com - Can't access my account
Care Com - Can't access my account - Image 2
Still can't talk to anyone about my account, but keep getting charged. It keeps saying I have to pay a background check and now it says I typed the wrong email
View full review
Loss:
$80
Pros:
  • Found some jobs
Cons:
  • Have lost access but keep being charged

Preferred solution: Access to my account

User's recommendation: Think twice before signing up

Moo P Qwe

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Verified Buyer
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Payment of Membership

Care Com - Payment of Membership
hello id like to cancel my membership in care.com, i thought i clicked canceled but it took my money out. I wasnt even logged in all the way through the screen checking.
View full review
Loss:
$5

Preferred solution: Full refund

Olga S Wli

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Work for client and he did not want to pay

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Care Com - Work for client and he did not want to pay
I was working from 7:00 a.m. to 9:00 a.m. back at 5:00 p.m. to 10pm $40 an hour then 10pm overnights $20 an hour 730am her mother was diabetic on oxygen woke up with sugar dropping to 66 67 69 I will wake up give her orange juice candy everything they towe me 1,190 dollarsGood
View full review
Loss:
$1

Preferred solution: Full refund

Peggy F Etq

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Verified Reviewer

Complain about a pet sitter

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Irena G was hired Huntington Beach CA

I hired her 3 times for 3-5 days to make sure she would work out for our 6 week cruise. She showed up 2 days late & couldnt come for us to show everything to know about our home.

She caused $6000 of damages to our home & then still expected us to pay for her services. She then has stolen my cat for revenge. This Irena is a con. She doesnt care for animals.

My other cat is devastated at the loss of his best friend. No caring pet sitter would do that to an animal. She made up stories for why my elderly dogs could not sleep with her.

She never touched either of them in videos sent & disrupted my neighbors with crazy requests that they stop roofing their home due to noise. This girl has a great nice sweet front & is a nightmare

View full review
Loss:
$6000
Pros:
  • Availability of service
Cons:
  • Cannot trust services of care givers

Preferred solution: I need the address of Irena G of Huntington Beach CA or my police report of my stolen cat

User's recommendation: Never hire anyone to stay at your home

Cristina L Rsg

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Verified Buyer
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Verified Reviewer
| map-marker Woburn, Massachusetts

Urgent

Care Com - Urgent
I can't log into my account, there is no one to help me do this and I also need to remove a negative review that is on Google, please someone to help me.
View full review
Mark S Ozb

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Verified Reviewer

Complaint

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I joined care.com in order to get access to talk to someone there to answer my questions. You have to be a member to talk to them. After joining I logged in to talk to someone but message said invalid user id. They took my money under that user name but now say its invalid. Im disputing credit card charge
View full review

Preferred solution: Apology

AMY B Vfy

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Verified Reviewer

DELIBERATE MONEY GRAB

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I HAVE HAD TO USE CARE.COM TO SEARCH FOR A JOB YEARS AGO. I really hate how they manipulate you into paying just to browse.

But now 6 years later I can not make an account to hire someone without PAYING FIRST! Their site is set up perfectly for them to rip you off FIRST then they have no contact or chat box available. But they can certainly collect money. In am going to make a complaint with the Federal Trade commission.

Because that Sheila lady who started it has got to be a dam billionaire by now from taking money from domestic workers and taking advantage of people who need help.

Im going to check Groupon for help now. Use Groupon or findUSE GROUPON OR LOCAL GROUPS INSTEAD a local FB group instead.

View full review
Loss:
$180
Cons:
  • Upfront and you dont even know what you get
  • Take

Preferred solution: Full refund

1 comment
Guest

Then don’t pay. No one has to pay when looking for a job or when looking for job candidates.

The price is shown and you make the decision. If you don’t think it is worth it you are obviously comparing it to doing it the old fashioned way.

So have at it. Don’t knock someone else’s company.

Tammy T Kvg

Still can't access my account

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Care Com - Still can't access my account
I paid 2 times in a row for my background and it still gives me a message that I have to pay $18.99 and until I do, I can't get back in
View full review
Loss:
$19
Pros:
  • I found good leads
Cons:
  • Cannot use my account for months

Preferred solution: Back into my account so I can look for work

Tanya M Tfc

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Verified Reviewer

Cannot set up account

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I paid yesterday to renew my previously closed account and subscription. I have not been able to set up my account.
View full review
Cons:
  • Difficult to get any sort of help

Preferred solution: Service or refund

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